Help Page - SMS
Help Page - SMS
Managing SMS in Xap is quick and straightforward. To help you roll this out across your services, it’s important to note that only Organisation Admins can enable the SMS feature by default.
Once activated, your teams can begin sending SMS communications with ease if they have the SMS authorisation.
If you have questions reach out to our support team at support@xap.com.au or 1300 543 792
Getting Started
Title | Description | Guide | Video |
|---|---|---|---|
SMS - Getting Started | Taking you through all the steps for getting started with SMS for your Organisation in Xap | ||
SMS - Email Template | Customising the Xap default email template to notify Families that SMS is enabled. |
| |
SMS - Guardians managing SMS permissions | Guardian process to manage SMS message permissions for their Guardians & Nominees. | ||
Sending an SMS | Taking you through the process of sending an SMS to your Families. | ||
Disabling SMS for a Centre | How to disable SMS for a Centre in Xap |
|
Resources
User | Description | Link |
|---|---|---|
Service | Checklist for getting started with SMS for your Organisation in Xap | |
Service | Webinar recording | |
Guardian | Guardian process to manage SMS message permissions on their mobile device | |
Guardian | Guardian process to manage SMS message permissions on their laptop |
SMS opt out permissions have been updated on the below reports:
Updated on: 27/03/2026
Thank you!