Connect App - Managing Notifications

This article will assist you with viewing and managing notifications for Children and Families at your Service via the Connect App.

Overview

The Connect App allows you to create view any Notifications that relate to Families and Children for your Service.

Notification Types

The Notification types you can view are:

Activity

• Viewing activities that have been posted to families that have been liked or commented on by staff or guardians.

Attendance

Viewing changes to children's bookings, for example:

• Cancellation of a permanent booking by guardian
• Casual days being requested or added by guardians
• Absences being marked by guardians via Guardian Portal or Smile App

Child

Viewing updated Child information, for example:

• Expiring Medications
• Updated documents
• Updated child details
• New child added to existing family

Guardian

Viewing updated or new guardian information by staff or guardian:

• Health and Wellbeing - viewing Medication/Incident report updates
• Rejected or acknowledged Medication/Incident reporting
• New Medication added by guardian

Nominee

Viewing updated or new nominee information by staff or guardian, for example:

• New nominee added
• Expired nominee documentation
• New nominee details

Observations

• Viewing observations that have been posted to families that have been liked or commented on by staff or guardians

Payment Account

Viewing changes to guardian Payment Account details by staff or guardians, for example:

• Expiring/Expired Credit Card details
• New Payment Account information
• Updated Direct Debit details

Waitlist

Viewing changes to a child's waitlist information made by staff or guardians

• New health details for the Child
• Offer accepted or rejected by guardian or staff
• Enrolment form completed
• Withdrawn waitlist application
• New waitlist application

Viewing Notifications

To view notifications via the Connect App:

1. Log into the Connect App using your email address and password

2. Select the Notification Bell icon

3. The new and unread notifications will be displayed allowing you to read the notification

Marking a notification as read

1. Select the message you would like to mark as Read

2. The message will change to pale grey, indicating it has been read

Marking all as Read

1. Select Mark all as read

2. All Notifications will change to pale grey/read status.

Managing Notifications

This process will allow you to manage the Notifications that you will be able to view.

1. Select the Settings icon

2. Change the Notification Setting to your required preference

• NO - You will not receive this notification
• YES - You will receive this notification

3. Select Save

Updated on: 15/02/2024