Articles on: Portal for Guardians & Carers & Xap Smile App

Guardian Declined Direct Debit Payments

This article will assist you with viewing and managing your Declined Direct Debit payments.

If your scheduled Direct Debit has been unsuccessful, you will receive the below email, the included information will be:

Where payment was trying to be taken from
Amount of failed Direct Debit payment
Response Message - Will display the reason Paychoice has declined the payment, these reasons could be:

Insufficient Funds
Payment Stopped
Expired Card

For a full list of declined payment reasons see: Direct Debit Descriptions - Credit/Debit Card

Dishonour Amount that will be charged to your Account for the declined payment

Managing your Account Balance

Your Child's Service may have have enabled the Pay Now option. Pay Now allows you to pay your Invoice via the Guardian Portal or via the Smile App.

To assist you further with this process see: Web Portal for Guardians & Carers - Pay Now or the Smile App - Paying your Invoice

Updated on: 28/10/2022

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