ISS - Inclusion Support Program Dashboard Report
Inclusion Support Program Dashboard report
The Inclusion Support Program Dashboard report provides you with a clear and streamlined view of your ISP processes. It simplifies tracking, improves transparency, and supports more effective management of ISP claims, funding approvals, and all related activities.
The CCS Enrolment Management Dashboard report is broken into 2 report tabs:
How do I use the information on the report?
Report Tab 1 - Case Health & Risk
Section 1: Filters
Heading | Description |
|---|---|
Active Cases | Total number of cases with the “Approved” status |
Children Supported | Number of children connected to these active cases |
Case Expiry | Cases that have recently expired or are approaching their end date. |
Cessation of Care | Cases where child(ren) have recently ceased or are about to cease care. |
Claims Inactivity | Cases with no claims submitted for a period selected by the user, indicating potential follow-up is needed |
Attendance Inactivity | Cases with no attendance recorded for a period selected by the user |
Section 2: Case Details
This section provides you with an overview of the IS Case information including:
- Child/ren linked
- Approved IS Days of Care
Highlighted Columns
Heading | Description |
|---|---|
End Date | Refers to the Case Expiry KPI in section 1. |
Latest Claim | Refers to the claims Inactivity KPI in section 1. |
Arrangement End | Refers to the Cessation of Care KP in section 1. |
Report Tab 2 - Hours & Claims
Section 1: Hours & Claims
These indicators give you a quick view of what’s happening in your cases and flag any risks so you can easily see where attention might be needed.
Heading | Description |
|---|---|
Unsubmitted Claims | Sessions that were attended but have not yet been claimed. |
Paid Less than Claimed | Claims where the paid amount is lower than the amount submitted. |
Overdue Pending Claim | Claims that were unsubmitted beyond the 60-day window |
Claims Approaching Deadline | Claims nearing the end of the 60-day window |
Claims on Invalid Days | Claims submitted for days where attendance was not recorded or approved. |
Claims Missing Attended Days | Claims that do not include all attended approved days |
Section 2: Attendance & Claims Schedule Table
This section allows you to filter the table by the selected issue type (KPI). This is useful if you want to focus on one issue at a time.
Highlighted Columns
This section allows you to filter the table by the selected issue type (KPI). This is useful if you want to focus on one issue at a time.
Heading | Description |
|---|---|
Claim Status | Red if action is needed |
Days Columns | Grey means approved days of care for the child for the particular IS Case, Red if a claim/week needs attention |
Child & Case Details model
Selecting the Blue Case ID will display further information.
Once within the model, you can:
- View the case details.
- Go to the bookings to manage them if required
- Co to the IS Cases screen
Updated on: 25/03/2026
Thank you!