• Xap Training Webinars

  Xap Training Webinar Calendar 📆For a ful list of our upcoming live webinars please visit https://xap.net.au/xap-webinars/ Pre-Recorded Xap Training Webinars What's new Topic Description Link | Managing Discounts within Xap 13/11/25 | Join us for an overview of the CCS changes for reporting Discounts withiPopular

• Centre Go Live FAQ's

  Centre Go Live FAQ's | The purpose of this article is to assist centres by answering some of the common questions they might receive during their Go Live period. Guardian and Nominee FAQ's || These are common questions Guardians and Nominees may ask centre staff whilst they learn the new system. Kiosk How do I manage a Kiosk code? [Why can't I sign children in/out?](https://help.xap.rocks/en/articleFew readers

• FAQ - Common Australian Childcare Acronyms and Jargon

  Common Australian Childcare Acronyms and Jargon A plain-English guide to the funding, enrolment, quality and inclusion terms you will come across when running an early childhood education and care service. Use it as a quick reference when you hit an acronym in Xap, in a Services Australia notice, or in a conversation with a family. This is a general guide only. Government programs and rates change, so always confirm the detail against the official sources listed at the end before you rely on iFew readers

• What are the differences between the Smile App and the Guardian Web Portal?

  Differences between the Smile App and the Guardian Web Portal If you are a Smile App user, you can access the extra functionality by logging into the Guardian Web Portal with your existing Xap username and password. || If you need help to do this, please follow our How do I log into the Web Portal? guide. | Please note, some features may be controlled by the settings in use by youFew readers

• Getting Started with Xap

  Getting Started with Xap This article contains the recommended videos and training plan to get you started on the Xap program. | This guide has resources for your Service and Families when getting started: XAP Resources for Services & Families Xap around Xap - This video will provide you with a quick overview of the Xap screens Step 1 - Configuring yourFew readers

• Understanding Xap

  Understanding Xap ** Xap ** is an innovative childcare management platform with end-to-end technology so as to bring together everyone involved in the care and education of children. It interfaces with the government through the CCS portal, and gives childcare service owners and educators the tools and visibility required for becoming an efficient and effective childcare service. It gives parents and guardians a real time view of how their children are progressing day-by-day via smart phoFew readers

• Onboarding Phases

  Onboarding Phases Phase 1 - Xap Settings and Service Configurations || [Help Guide - Settings Guides and Video Links ](https://help.xap.rocks/en/article/help-guide-payments-billing-settings-guides-links-1qphfg1/?1607397046645) Centre set up settings Centre Configuration [Email Templates - General Configuration](https://xFew readers

• Help Page - Setting & Configurations

  Help Page - Setting & Configurations This article contains all the links to the University links for Guides and Videos to assist you with managing all Settings and Configurations for your Service. Payments and Billing Settings CCS - Managing CCS Processes [How to manage Activity Settings](https://help.xap.rocks/en/articFew readers

• Help Page - User Settings

  Help Page - User Settings This article contains all the links to the University links for Guides to assist you with managing Users for your Service. Settings How to create User Groups How to create New Users How to delete an existing User [How to edit an existing User](htFew readers

• Pre-Go Live Checklist for new Xap Services

  Pre-Go Live Checklist for new Xap Services This article contains a checklist to assist you with ensuring your Services are ready to go live on the Xap program. Step 1: Download the Educator Connect App on all Room and Front Desk devices How to Download and Login to the Staff Mobile Application (Android & Apple) Step 2: Have all your educators sign in and out of the Educator ConFew readers

• Activating your Staff User Account

  Activating your Staff User Account This article will assist you with activating your Staff User account, to allow you to access Xap and the Connect App. Overview You will need to have a User Account created to allow you to access Xap and the Connect App for your Service. Activating your User Account Once your Service has created your User account in Xap, you will receive an Activation email. Select Create your Password ![](https://storage.crisp.chat/users/helpdesk/webFew readers

• Operational Profile - Kindy/Preschool

  Operational Profile - Kindy/Preschool This article will assist you with managing your operational profile, including any closures. Overview Your service might either be operational for 48 weeks or 50 weeks a year. It might be closed during school holidays. To manage the operational period or mark the closure period, you can use the Xap operational profile feature. Viewing your Operational Profile Details Select the Settings screen from the left-hand menu bar. SelectFew readers