Articles on: FAQs

COVID-19 - Family Communication

Family Communication

Communicating with your Families during this period is key to ensure that all important information is being provided to them.

Some of the items that will help your Families are:

Absences

Many Families are keeping their children home due to sickness or Government requirements. The link below can be sent to your Families for communication to advise them on how to mark their child absent via the WEB Portal or the Smile APP.

Portal for Guardians & Carers – Marking Absences

Smile APP – Marking your Child Absent

As a Service you can also enable the Setting to allow Families to mark Absences on the Day FOR the Day. See: Settings – Booking Configurations

Paying their Invoices

The links to the Guides for Families to make their own Direct Debit payments are:

Web Portal – Pay Now video

Smile APP – Pay Now video

Web Portal – Pay Now guide

Smile APP – Pay Now guide

Notifications

Guardians viewing notifications see:

Understanding Notifications – Web Portal

Viewing Notifications – Smile App

Service Management

Emails & Notifications

Through the system you can send Bulk Emails as well as Push Notifications to your Families. Families will be able to view Notifications via the WEB Portal and also via the Smile App.

see:

TAG’s and Notes

The software enables you to apply TAG’s to a Child/Family/Guardian, this could be useful if you were wanting to track if you have been notified of any positive cases, or eg. to easily identify Essential workers

see: Creating/Managing TAG’s

Notes can also be added to a Family that are only visible to Staff. See: Families – Adding Notes

For further COVID-19 Assistance see: Help Page - COVID-19 Links & Guides

Updated on: 25/01/2022

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