Help Page - Families Guides and Videos

This article contains all the links to the University links for Guides and Videos to assist you with managing Bookings for your Service.

Videos

Family Summary Screen Overview
How to use search/filter function
How to add a new family
How to add a new guardian to the family
How to add an emergency contact/nominee to the family
How to add a child to an existing family
How to change a family name
How to change the guardian permissions in the family
Payments & Billing Overview
How to View/Download a Statement
How to Email a Statement
How to add a bond Payment
How to view/edit a bond payment
How to refund a bond or pay off fees using bond amount
Bookings Overview
How to add bookings? - In the Family Account
How to Edit an individual's Existing Bookings (individual and in bulk) - Families Screen
Changing Guardian & Nominee Statuses
Re-send Kiosk PIN's in Bulk

Guides

Family Summary Screen Overview
Archiving a Guardian or Nominee
Adding a new family
Adding a new guardian to the family
Adding an emergency contact/nominee to the family
Adding a child to an existing family
How to use search/filter function
How to change a family name
How to change the guardian permissions in the family
Child Profile Screen Overview
Changing Guardian or Nominee Statuses
Payments & Billing Overview
Health Care Cards
How to View/Download a Statement
How to Email a Statement
How to add a bond Payment
How to view/edit a bond payment
How to refund a bond or pay off fees using bond amount
How to set up a recurring bond payment
Bookings Overview
How to add bookings? - In the Family Account
How to Edit an individual's Existing Bookings (individual and in bulk) - Families Screen
How to cease care for a child at your Service
Re-send Kiosk PIN in Bulk
Re-send Guardian Login details in bulk
Invoices - How to regenerate
Family Account Activation Report

Updated on: 23/08/2021