Help for Guardians & Carers Page Guides & Videos

Videos

Getting Started!

Getting Started
Managing your Kiosk Code
Signing your child in & out of Kiosk

Registering for a new Childcare Organisation
Adding Casual Days
Adding a new child to the waitlist

Guardians Getting Started
Welcome to Xap Smile

Portal

Portal for Guardians & Carers - Multi Centre Access
How to request a change to permanent days
Guardian process from Waitlist to Active Family
Adding a new child to the waitlist
Viewing your child's CCS Entitlements
How to setup your Direct Debit
Viewing and Understanding your Invoice
Viewing and Understanding your Statement
Managing a Kiosk Code
Managing Guardians & Nominees
How to reset your password
Viewing a Meal Plan
[Making online payments via the Guardian portal or Smile app](Guardian process from Waitlist to Active Family)
Marking an absence
Signing the CWA Agreement

Medication & Incident

[Smile app - Requesting Medication](Guardian process from Waitlist to Active Family)
Guardian portal - Requesting Medication for your child
Guardian portal - Acknowledging Administered Medication

App

Managing Guardians & Nominees via the Smile app
Managing a Kiosk PIN

Managing your DD details
Viewing & understanding your Invoice
Viewing and understanding your Statement

Xap Smile - How to request and cancel a casual day
How to accept the declaration

Signing the CWA Agreement
Smile app - Marking an Absence

Guides

Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & Apple)
Guardians - Troubleshooting Guide for the Guardian Portal
Accessing & Logging into the Web Portal for Guardians & Carers
Guardian - Forgotten your Password
Submit a waiting list application
Signing your child in & out of Kiosk
Signing a child in & out of Kiosk - Shared Care
Booking a Tour for a Waitlist Enquiry
Guardian portal login via Mobile Device

Portal

Accepting Offer & completing enrolment form
Creating & Managing an Authorised Nominee for your Family
Signing CWA Agreement
How to manage your Guardian details
How to manage Casual bookings
Adding Direct Debit Detail - Web Portal

How do i view my child's enrolment
Managing a Kiosk Code
Reading an Invoice from your Child's Service your Invoice
Marking Absences
Waitlist Enquiry new child
Web Portal - Pay Now Option
Web Portal - Managing Casual Bookings
Web Portal for Guardian & Carers - Requesting Medication to be Administered

App

How to read your Invoice
Marking your Child Absent
Smile app - Managing Casual Bookings
Smile app - Pay Now Feature
Smile app - Managing Direct Debit Details
Smile app - Viewing Enrolment Information
Smile app - Marking your Child Absent
Smile app - Viewing Emails
Smile app - Signing CWA Agreement
Smile app - Viewing and Signing the Declaration
Smile app - Authorising Medication Administered by the Service
Smile app - Requesting Medication to be Administered
Smile app - Viewing Sleep notifications

Updated on: 03/09/2026