Help for Guardians & Carers Page Guides & Videos

Videos

Getting Started!

Getting Started

Managing your Kiosk Code

Signing your child in & out of Kiosk

Registering for a new Childcare Organisation

Adding Casual Days

Adding a new child to the waitlist

Downloading and logging into the Xap Smile App for Guardians & Carers (Android & Apple)

How to access/login to the Web Portal for Guardians & Carers

How to submit a waiting list application

Portal

Portal for Guardians & Carers - Multi Centre Access

How to request a change to permanent days

Accepting Offer & completing enrolment form

Viewing your child's CCS Entitlements

How to setup your Direct Debit

Viewing and Understanding your Invoice

Viewing and Understanding your Statement

Managing a Kiosk Code

Managing Guardians & Nominees

How to reset your password

How to view Notifications

Viewing a Meal Plan

Web Portal - Pay Now Option

Web Portal - Dashboard

Marking an absence

Signing the CWA Agreement

Medication & Incident

How to Acknowledge an- Injury/Incident/Illness Report

Requesting Medication to be Administered by the Service

Authorising Medication Administered by the Service

App

Managing Guardians & Nominees via the Smile app

How to manage your Child's details

Managing a Kiosk PIN

Managing your DD details

Viewing & understanding your Invoice

Viewing and understanding your Statement

Request to change permanent days

Submitting a Waitlist enquiry new child

How to reset your password

How to accept the declaration

Paying your Invoice

Signing the CWA Agreement

Smile app - Marking an Absence

Viewing Emails

Smile App - Guardian requesting Medication to be Administered

Smile App - Guardian Acknowledging an Incident/Injury/Illness Report

Guides

Downloading & Logging into the Xap Smile App for Guardians & Carers (Android & Apple)

Guardians - Troubleshooting Guide for the Guardian Portal

Accessing & Logging into the Web Portal for Guardians & Carers

Guardian - Forgotten your Password

Submit a waiting list application

Signing your child in & out of Kiosk

Signing a child in & out of Kiosk - Shared Care

Booking a Tour for a Waitlist Enquiry

Guardian portal login via Mobile Device

Portal

Accepting Offer & completing enrolment form

Creating & Managing an Authorised Nominee for your Family

Signing CWA Agreement

How to manage your Guardian details

How to manage Casual bookings

Adding Direct Debit Detail - Web Portal

How do i view my child's enrolment

Managing a Kiosk Code

Reading an Invoice from your Child's Service your Invoice

Marking Absences

Waitlist Enquiry new child

Web Portal - Pay Now Option

Web Portal - Managing Casual Bookings

Web Portal for Guardian & Carers - Requesting Medication to be Administered

App

How to read your Invoice

Marking your Child Absent

Smile app - Managing Casual Bookings

Smile app - Pay Now Feature

Smile app - Managing Direct Debit Details

Smile app - Viewing Enrolment Information

Smile app - Marking your Child Absent

Smile app - Viewing Emails

Smile app - Signing CWA Agreement

Smile app - Viewing and Signing the Declaration

Smile app - Authorising Medication Administered by the Service

Smile app - Requesting Medication to be Administered

Smile app - Viewing Sleep notifications

Updated on: 29/05/2024